User experience design for Swiss Customs

The Swiss Federal Customs Administration (FCA) has launched a customs-transformation program known as DaziT to modernize and digitalize its customs and tax-collection processes. The FCA commissioned EBP to provide support in several related projects centering on UX architecture and UX design. The main challenge we faced while completing our assignment was to develop user-friendly solutions in a complex environment of national and international processes with numerous interfaces to old and new systems, as well as to international data sources and multiple developer teams.

Our services

  • Drafting of scenarios
  • Development of user flows
  • Visualization of concepts in the form of paper prototypes
  • Creation of wireframes to visualize solutions and provide discussion material to the project team
  • Creation of clickable prototypes (Balsamiq and Sketch)
  • Implementation of business-analyst specifications in screen designs (Sketch)
  • User-interface design for various applications
  • Creation of interfaces to developers: securing feasibility
  • Interaction design
  • Information design

Contact persons