From design sprint to platform implementation
The Swiss Federal Roads Office (FEDRO) manages federal roadway infrastructure and traffic data with the help of its Management Information System for Roads and Road Traffic (MISTRA). We took the chance of the system’s upcoming release to improve its user experience. Using questionnaires, interviews, and remote user observation, the EBP team identified various problem areas and user requirements. One important finding was that support for more efficient system use (e.g. training programs, customized assistance, and the proper communication of improvements in the new release) can significantly increase user acceptance.