Virtual work methods in user-centered design

In the framework of the Swiss DaziT transformation program, the Swiss Federal Customs Administration (FCA) is modernizing and digitalizing its tax and customs-collection processes. EBP was commissioned to support the related project work and the user-centered design (UCD) team, an assignment that included user research and the introduction of creative approaches to securing productivity throughout the lockdown.

Using digital whiteboards, we were able to overcome the distance as we conducted online team meetings, presentations, work-shops, team-building events, and usability tests. Equipped with an excellent set of tools, we were able to secure an engaging and efficient shared work environment, thereby also ensuring our customary quality.

Our services

  • Organization and execution of collaborative workshops
  • Remote usability testing
  • Virtual presentations of the results of remote usability testing
  • Moderation of the fortnightly virtual team meetings for the 14-member design team
  • Execution of a regular virtual team-building event via

Contact persons