For Schweizer Jugendherberge (the Swiss youth hostel organization) and the global umbrella organisation of youth hostels Hostelling International (HI), we organized a workshop on the strategically important topic of “A Customer’s Journey in the HI Network.” Leading the participants through two exciting days of discourse, we laid the foundation for future-oriented, digital cooperation among youth hostel organizations around the world.
- Organization of the two-day workshop
- Facilitating the workshop, including applying visual facilitation techniques and designing graphic templates (e.g., posters)
- Documenting the discussions and findings, including professional photos for use in social media
Dr. Lilian Blaser
Dr. Oliver Hoff