User Experience Design for the Swiss Federal Tax Administration

The Swiss Federal Tax Administration (FTA) is continously digitizing its tax transactions. We are supporting them in developing comprehensible, user-friendly online services. This step-by-step digital transformation will enable users to handle their tax transactions without any disruptions. Our EPB-UX team designed various user journeys along the transformation process, conducted user research, designed the UX (user experience) architecture and developed the UX design for the new digital services.

Our services

  • Clarifying the project goals; determining the technical requirement through workshops and surveys
  • Conducting collaborative design workshops using design thinking methods
  • Creating user journeys
  • Designing UX architecture, interaction design, information architecture, user experience and interface design
  • Coordinating functional and technical concepts
  • Ensuring barrier-free access
  • Creating clickable prototypes
  • Evaluating concepts through usability testing
  • Transferring design concepts to the development team
  • Accompanying implementation and conducting design reviews

Contact persons