Project
Study and Web Report on the Added Value of Tourism in Graubünden
Year
Country
CH
The Swiss Federal Tax Administration (FTA) is digitizing its services. We are helping the agency by establishing a user-centered design approach aimed at orienting FTA services to the needs of their users right from the start.
Therefore we worked a strategy on how this incorporation can succeed involvingall stakeholders. We developed measures and are supporting their implementation.